Privacy Policy

1. Introduction

Welcome to [Your Company Name] ("we," "our," or "us"). As an authorized WhatsApp Business Solution Provider (BSP), we respect your privacy and are committed to protecting the personal data of our business clients ("Clients") and the end-users who communicate with our Clients via the WhatsApp Business Platform ("End-Users").

This Privacy Policy outlines how we collect, use, process, and protect information in connection with our WhatsApp Business API integration services.

2. Relationship to Meta / WhatsApp

3. Data We Collect

We collect and process the following categories of data:

• Account Information: Business name, contact person details, email address, phone number, payment details, and Meta Business Manager ID.
• Messaging Data: Message metadata (timestamps, message status like sent/delivered/read, phone numbers). Message body content is processed temporarily solely for routing and delivering messages via the WhatsApp API.
• Technical & Usage Data: IP addresses, browser types, API logs, system performance metrics, and error logs.

4. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and support our WhatsApp Business API service.
• To facilitate message routing and delivery between End-Users and Clients.
• To manage client accounts, billing, and technical support requests.
• To ensure compliance with Meta's policies and prevent fraud, abuse, or security incidents.

5. Message Encryption and Data Storage

WhatsApp messages sent via the WhatsApp Business API are encrypted in transit. We do not store the content of messages permanently on our servers. Once delivered to its destination (or after a standard retention window for pending delivery), message content is removed from our temporary queues.

6. Third-Party Data Sharing

We do not sell personal data. We share data only in the following circumstances:

• Meta Platforms, Inc.: To provision WhatsApp Business accounts and route messages through the official WhatsApp Cloud/On-Premises API.
• Sub-processors: Cloud infrastructure hosts, databases, and payment processors necessary to operate our service.
• Legal Requirements: If required by law, regulation, or court order.

7. Your Data Protection Rights

Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the following rights regarding your personal data:

• The right to access, update, or delete your personal information.
• The right to restrict or object to certain processing activities.
• The right to data portability.

To exercise these rights, please contact our Data Protection Officer at the contact details below.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

[Your Company Name]
Attn: Data Protection Officer
Email: privacy@yourcompany.com
Address: [Insert Business Physical Address]